True real-time scheduling
The optimal schedule is maintained live as AVL updates, new work, delays and disruptions arrive — continuously, not in a nightly batch.
Real-time work scheduling & dispatch software
Helix — powered by Spiral
From planning and management to the next best action.
Helix is a complete scheduling and dispatch solution, powered by Spiral — an innovative, world-class optimiser that runs at scale and in real time, for both emergency response and appointment management. Shaped to your operation, and backed by an ongoing continuous-improvement partnership — not just the technology — that keeps driving your efficiency higher.
Maximise the value of every operational decision.
Operations spend their energy planning and managing. Helix, powered by Spiral, continuously computes the optimal schedule and surfaces the next best action for every resource — so your teams spend their time delivering value, not deciding it.
Why Spiral
Quality and scale, optimised in real time.
Complete logistics & scheduling
One engine for appointment booking, routing, scheduling and dispatch across the whole operation — not a point tool bolted to the side.
Optimised on your true costs
Spiral optimises against your organisation’s real costs and constraints — not proxies — so the schedule reflects the value you actually care about.
One resource pool
Immediate service, booked appointments and lower-priority maintenance, balanced from a single pool at optimised cost.
Class-leading experience
Reliable ETAs, appointments that are honoured, and faster response — the customer experience your competitors can’t match.
Quality at every stage
Helix applies your business rules and quality gates at every step — create, plan, deploy, deliver.
One platform, many operations
Scheduling and dispatch for mission-critical mobile operations.
One real-time platform across emergency, roadside-assistance and field operations — the model proven at the AA, dynamically planning thousands of mobile resources as a single pool.
Emergency services
Time-critical emergency dispatch — the right unit, in the right place, right now.
Roadside assistance & repair
Vehicle breakdown, roadside assistance and recovery; home and appliance repair — immediate or booked.
Infrastructure & field service
Rail, telecoms and utility networks — inspection, maintenance and fault response in the field.
Proven at scale.
20,000+
work items
in a single live operation
5,000+
resources
optimised as a single pool
100ms
response time
inline channel integration
Real-time
GPS & disruption
schedule re-optimised live
Helix
Shaped to your operation.
Helix extends Spiral to your data model, applies your business rules, and enforces quality gates at every stage — create, plan, deploy, deliver. Cloud-hosted or on-premises.
- Extend the model to your data needs
- Business rules applied at every stage
- Quality gates from creation to delivery
- Live operational view — map, plans, status
More than technology
Continuous improvement, built in.
Great software is the start, not the finish. We partner with your operation for the long run — tuning the optimiser to your real costs and constraints, measuring outcomes, and refining process alongside your teams. That continuous-improvement loop is how operations reach productivity gains of up to 25% — and keep finding more.
- An ongoing partnership, not a one-off install
- The optimiser tuned to your true costs and constraints
- Outcomes measured, reviewed and improved continuously
- Up to 25% productivity improvement
See the next best action for your operation.
Free initial engagement and feasibility, with an assured financial return.
Application photos: Fire engine © Bob Harvey (CC BY-SA 2.0) · AA van © Joedinator (CC BY 4.0) . Illustrative only.
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