Configured to your operation
Your stop types, cost model, quality gates and roster rules — expressed as your business, not boxed into someone else’s template.
Helix Workforce Management
Helix — workforce management, powered by Spiral
Run your whole operation on the next best action.
Helix turns Spiral’s real-time optimisation into a complete workforce management system — built around your data, your rules and your applications. From the first customer call to the engineer on site, everyone works from one live, optimised plan.
What Helix adds
Spiral decides. Helix runs your business around it.
Three applications, one model
Contact centre, deployment centre and a field app share a single live picture — no re-keying, no nightly sync.
Open Integration
External systems integrate through a simple open JSON REST API. No rip-and-replace.
Auditable by design
Every change is attributable, retained and reversible — full governance over a live, optimised operation.
Managed extensibility
Shaped to your operation — without forking the core.
Your operation is modelled in three layers — from the core Spiral domain, out through configurable extensions, to your other systems. Each is version-controlled and upgrades with the core, so you are never stranded on a branch.
Mode 0
Configure
The core Spiral domain — your business rules, cost model and roster (duty) patterns. The optimisation behaves as your operation does, defined as data, not code.
- Business rules & constraints
- Cost model & service tiers
- Roster & duty patterns
Mode 1
Extend
Helix's configuration layer adds to the model — extra data fields, quality gates at each stage, and event-based actions. Still configured, still upgrade-safe.
- Additional data fields
- Quality gates at every stage
- Event-based actions
Mode 2
Integrate
Connect the outside world through an open API — other systems and new channels (telephony, CRM, assets, web, mobile) exchanging data with the live operation.
- Open API integration with your systems
- Incident, channel & external-resource hooks
- Bespoke logic where needed
The scope of Helix
One platform — the whole operation.
From the first customer contact to the engineer on site — and the analysis that improves tomorrow — every function runs off one live, optimised model.
Contact Centre
Capture and manage customer demand, bookings and immediate work as it arrives.
Deployment Centre
Live map, plans and the next best action across the whole resource pool.
Mobile Engineer
The field app — next job, projected times, skills and status, reported live.
Rostering
Duty patterns, availability and pay that shape the schedule and its cost.
Back Office
Contracts, customers, assets, archiving, audit and governance.
Analysis & Improvement
Simulate, replay and tune — measure the impact before it goes live.
One model, shared live across every function — no re-keying, no nightly sync.
Fits your landscape
Sits over your legacy systems.
Helix exchanges plain JSON over a simple, open REST API. Your telephony, CRM, asset and HR systems integrate by sending and receiving records — Helix maps them to the scheduling model and forwards only what Spiral needs. Adopt it alongside what you already run, and replace at your own pace.
Integration hooks
Incident management
Incident feeds flow in and status flows back — records map into the live plan, with escalation and lifecycle actions wired to your process.
Channel communication
Contact-centre and customer channels plug in — Helix resolves contracts and records across your CRM and telephony through a pluggable search, so the front line works from one live view.
External resource management
Externally owned resources join the pool — partner and third-party fleets sync through create, update and remove hooks, planned alongside your own.
Roster model
How your people actually work.
Model real shift patterns with duty types — rest, standby and work — each with its own pay rules, voluntary and overtime treatment, mandatory limits and sign-on / sign-off. The roster drives both availability and cost, so the optimised schedule reflects your true workforce, not an idealised one.
- Standby, working and rest duties
- Pay rules, overtime & voluntary work
- Mandatory limits and break handling
Audit & governance
Every decision, accounted for.
Any attribute can be marked for audit and credited to the user who changed it or to Spiral itself. Optimistic locking prevents conflicting edits, archiving and retention keep history under control, and a key service issues unique ids — governance built into a live, optimised operation.
- Attribute-level audit trail
- Optimistic locking on every change
- Archiving & retention policies
Continuous improvement
Designed to test, learn and improve.
Helix runs as a simulation as readily as it runs live. Capture scenarios, replay them against a tuned model, and measure the difference before anything reaches your operation.
- Capture & replay scenarios in simulation mode
- Tune the optimisation model and re-run the same scenarios
- Iterative test-and-learn before changes go live
- Restart the Spiral engine at any time with a new configuration
See it live
Three demonstration sandboxes.
Each sandbox is a private, preconfigured Helix operation with realistic data and live scenarios — the same three applications, shaped to a different industry.
Breakdown Services
Roadside assistance and recovery — immediate response balanced with booked garage work.
Request access →Rail
Inspection, maintenance and fault response across a network, under strict access rules.
Request access →Request a sandbox.
Tell us a little about your operation and we’ll provision a private Helix sandbox and walk you through it. No obligation, and your details are only used to follow up.
- Private, isolated Helix instance
- Preloaded scenarios you can run live
- A guided walkthrough with our team
Want the detail under the hood?
The technical overview covers the architecture, data model and development approach.