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helixAppObject

The helix.app block in the domain reference.define configures application-level Helix behaviour — settings that apply to the whole client rather than to a single stop or resource type. It is a Helix addition and is ignored by Spiral itself.

{
"contactCentre": <contactCentreObject>,
"actionClasses": [string] | null,
}
contactCentre contactCentreObject
Contact-Centre (omni-search) configuration.
actionClasses string
Global catalogue of action class names. A classed action is only shown to operators who have enabled that class; automatic (classed) actions are managed by the backend auto-raise engine. See the Actions guide.

contactCentre

Section titled “contactCentre”

Configures the Contact-Centre contract search — the omni-search box operators use to find a contract or customer record and open or attach work to it.

{
"searchPaths": [string],
}
searchPaths string
Dot-paths into a contract record that the local search matches against (e.g. "fields.membershipNo", "fields.reg", "customer"). Drives the built-in /api/contract/search query.

The client may also supply a searchContracts(input) resolver (in its clientConfig) to merge results from an external system — CRM, telephony or ticketing — with the local matches. See Develop a client extension.

Section titled “Related”